Refund policy

Last updated: October 15, 2026

At DARKFIT, we want you to love what you ordered. Here is everything you need to know about cancelling an order, sending something back, faulty items and getting your money back for purchases on darkfitar.com.

Order Cancellations

Changed your mind? Orders can be cancelled up until the moment they are dispatched. Email contact@darkfitar.com quickly, quoting your order number and the email you ordered with.

Once an order has been dispatched, it can no longer be cancelled. After delivery, you can request a return under the conditions below.

Refunds for cancelled orders are issued to your original payment method within 5 business days.

30-Day Return Policy

You can request a return within 30 days of the date your order is delivered, whether the size isn't right, you changed your mind, or the piece isn't for you.

To be eligible for a return, the item must:

• Be unworn, unwashed and unused
• Have all original tags attached
• Be in the same condition you received it in, in its original packaging
• Have no stains, odours, perfume, makeup, pet hair, alterations or signs of wear
• Come with your order number or proof of purchase

For hygiene reasons, leggings, shorts, bodysuits, jumpsuits and tops can only be returned if they have clearly not been worn for training. Please try pieces on over underwear.

Items that have been worn, washed, damaged after delivery or that do not meet these conditions cannot be accepted.

How to Start a Return

Email contact@darkfitar.com within 30 days of delivery with:

• Your full name
• Your order number
• The item(s) you want to return, with size and colour
• The reason for the return

We will reply with your return instructions and the return address. Please do not send anything back before your return has been approved, and do not use the address printed on the original parcel. Returns sent without approval may not be accepted.

Return Shipping Costs

Return shipping is paid by the customer when returning for a change of mind, a wrong size choice or an accidental order.

DARKFIT covers return shipping when:

• The item arrived damaged or defective
• We sent the wrong item, size or colour

We recommend a tracked shipping service and keeping your receipt until your refund is complete. We cannot be responsible for returns lost in transit without tracking.

Damaged, Defective or Wrong Items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery at contact@darkfitar.com with:

• Your order number
• A short description of the problem
• Clear photos or a video of the item and the issue
• A photo of the parcel and shipping label, if relevant

Once reviewed, we will send a replacement or issue a refund at no extra cost to you. The 48-hour window helps us investigate quickly; it does not limit any statutory rights you have.

Exchanges

Need another size or colour? Send the original piece back for a refund and order the one you want separately; we don't swap items directly. The new order is a separate purchase at the prices and availability shown at that time.

Promotions and Bundle Offers

When you buy with an offer such as Buy 2, Get 1 Free or a discount code, the discount is shared across the items in the order. If you return part of a promotional order, the refund is the amount you actually paid for the returned item(s). If the return means the order no longer qualifies for the offer, the value of the free item may be deducted from the refund.

Return Inspection

When your return arrives, we inspect it to confirm it meets the conditions above and email you to let you know whether it has been approved. Returns showing signs of wear, washing or damage may be refused or partially refunded.

Refunds

Approved refunds are issued to your original payment method within 5 business days after your return has been received and approved.

Original shipping charges are non-refundable, unless the item was damaged, defective or incorrect, or the law requires otherwise.

Your bank or payment provider may need a few extra days to show the refund in your account.

Late or Missing Refunds

If we have confirmed your refund but you cannot see it yet:

1. Look at your bank or payment app once more.
2. Contact your bank, card issuer or payment provider, as processing times vary.
3. If you still need help, email us with your order number.

Your Consumer Rights

Your statutory rights are not affected by this policy. If the law where you live gives you more protection, that protection applies.

Contact Us

DARKFIT Customer Support
Email: contact@darkfitar.com
Phone: +44 7458 107836
Website: darkfitar.com

The DARKFIT online store is operated by DARKFIT, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.